GS
Gustav S

1 reviews | Active since Jul 2016

13 Jul 2016, 20:41

Poor Quality TV set and pointless warranty

<p>I bought a 55 inch Samsung TV in 2014 August at game store in kempton park for R10 000. Fast forward to 2016 June my TV just starts showing sparks on the corner and it stopped working. I sent it to game store in benoni and they told me they will send it for repairs in sandton. The response I got was overwhelming to say the least. I was told that it is physical damage and I need to pay R11 000 to have it repaired. Do the maths, how do u pay 11k to fix a TV that you bough for 10k and how do I physically damage a TV while sitting on the couch and and watching it....Samsung produces poor quality TV that do fail to last for a mere 2 years. Anyone wishing to buy this brand must rethink. The service is terrible and their warranty is useless. My old hisense TV is way better in quality than this overhyped brand full of egomaniac employee who want to make sure they milk all of your money. </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply14 Jul 2016, 06:47
Official

Hi Gustav

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 319
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team