1 reviews | Active since Apr 2010
Poor quality TV getting dark on the sides one day out of warranty
I bought a Samsung TV model US49RU7100KXXA ON THE 17/9/2019 at Game Store. In August 2021 it started darkening on the right side. At first I did not think it something serious. In first week of September 2021 both the left and the right sides became dark. I went to Game to go report the problem. I was told that a proof of purchase is required for them to book it in. I went back home to go look for proof of purchase. I couldn't find it until the 18th of Septermber 2021. I went back to Game to go report the problem. They wanted the model number and serial number. I went back home and recorded both. I went back to the store and register a call and gave me a reference number. I think the quality of this product was poor, hardly 2 years after I bought it the problem started. This poor workmanship. I thought Samsung is producing good quality products but I proven wrong by this TV. This is the first time in my life seeing this problem. I have a Panasonic and never experienced any problems with it. I spoke to their representative at call centre who said Samsung cannot help me because the call was logged a day after warranty expired. I wrote to *** and they said for manufacturing faults are only covered in the first 6 months. Therefore they don't take any responsibility for poor workmanship. That leaves me with a bill of R3000 within the first 2 years of buying this TV. I would like to warn South Africans of poor quality products produced by Samsung.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
