Poor Quality Samsung ZFlip!!!!

On the 4th Jan 2023, I complained to Cell C regarding the screen of the Z3 Flip phone taken through a contract 06/10/2021. The device screen tore 23/12/2022, not from carelessness but screen damaged on the fold due to the poor-quality material of the screen. On 31/12/2022 took the phone in to Cell C, the consultants took one look at the device and told me they will unfortunately be unable to book it in for repairs as the phone has minor/dent on the outside and was told i would need to pay for my own repairs or take it up with Samsung SA directly. What does the quality of the device screen have to do with a scratch on the phone which is unrelated all together? In addition, when i purchased the phone, it came with no cover and there was a scarcity of phone covers at that time, even Cell C did not have them in stock. The frame is slippery, and a fall was eventually bound to happen. Clearly the phone is of poor quality, the value and price is being inflated when it is just substandard. I feel that I have been ****med by Cell C and Samsung SA and have not gotten my value for money. I’m the looser customer who will be paying for a damaged phone due to poor quality. What does Samsung have to say about the numerous complaints I've come across which are the same as mine, in addition, the clauses in the warranty was definitely not designed to benefit the consumer. I have been quoted a ridiculous R12000 to have the screen repaired as the warranty falls away due to any sign of scratches. This is how major corporation like Samsung SA and Cell C continue to make money off hard working individuals protecting their bottom line at the expense of the consumer. This is pure ******* and *********!!!