1 reviews | Active since Jun 2021
Poor quality Samsung Galaxy Fit
In May I was given a Samsung Galaxy Fit as a gift, so I do not have the proof of purchase. The strap broke while sleeping with it on to track my sleep. 23rd May took it to Samsung Canal Walk and was told to take it to WeFix as I don´t have proof of purchase. I handed it in for repair and collected it 6th June with new strap fitted. Today 10th June, and the strap has again come off. Absolute POOR quality. I called Samsung call centre who gave me a ref number and was told to take it back to WeFix as it would fall under workmanship warranty. If they cannot fix it then they may be able to request a replacement but not guaranteed. Not impressed with quality in less than a month of having the device it´s broken twice I don´t have much faith in this going forward - anyone else experienced this problem?
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM