POOR QUALITY SAMSUNG Fridge and POOR Customer service

I am extremely disappointed with the after sales customer service experienced by Samsung SA the appliances section. I first complained about my Samsung fridge in November 2023, that the fridge is NOT cooling as it should, the perishable food was going off. I logged the fault and no response from Samsung, no call no follow up. I logged the fault again two weeks later and had to follow up again before a technician was dispatched. The technician indicated that the gas in the fridge is low, whilst the fridge is just over two years old. I said to the technician what is the main cause of the leak, since it is pointless to top up the gas it will just leak again. I logged the fault for a second time cause the fridge was still not working optimally and had to follow up numerous time before a second technician was sent out. This tech indicated that it is pointless to fix the fridge since you will have to take the whole fridge apart, it is within the internal mechanics of the fridge and it is not even fixable. The tech indicated he will forward the report on the fridge to Samsung SA. I followed up with the customer service they dont have the report. I still havent heard from Samsung . Not once in the entire 7 months did Samsung follow through on the customer service or even track whether the report was submitted and how can Samsung be of assistance to the customer. I am extremely disappointed with the EXTRMELY POOR customer service on Samsung part. I am extremely disappointed with the actual lifespan of the appliance that it is just over 2 years and paid R13999 for this fridge that only lasted 2 years and NOT EVEN REPAIRABLE as reported by a technician appointed by SAMSUNG and to top it extremely POOR customer service. As a customer you pay a premium for a SAMSUNG brand that is supposed to bespoke quality engineered and designed. Right now SAMSUNG BESPOKE POOR POOR and INFERIOR Quality and NO customer service. I have exhausted all avenues and followed the customer channels and have had no success.