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Nomvula N

1 reviews | Active since Nov 2011

12 Aug 2015, 12:33

Poor quality products

I bought a 32inch TV in 2013, less than two years later, the picture is not showing. I then decided to take it to a Samsung in Springfield, they asked for a proof of purchase which I no longer have. I tried getting it from Game Northgate where I purchased it, but the store has closed down and they don't have any historical records. Samsung is charging R1596.00 to have the TV repaired, this is not the first time I have such an experience with Samsung, in 2012 I bought a fridge from them and it started giving me issues last year. Their products are of poor quality and not reliable. It's only a pity that I have just bought a washing machine from them, if I had not unpackaged it, I would have returned it. I am never buying anything manufactured by Samsung ever again.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Aug 2015, 13:01
Official
Hello nnyandeni22,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA