RS
Ricky S

1 reviews | Active since Jul 2023

29 Jan 2025, 09:15

Poor quality product and warrantee at high cost and high repair costs

I bought a Samsung Fridge costing R21999 in January 22 and it has just been under 3 years when the Compressor ceased. There was no power surge as I have Solar power 24/7. I googled there are similar Fridges with 10-year warrantee. This one had only 2 years, however on Google and their site they make mention that the average life span of the fridge is between 10-15 years and here it packed up so quick. I called Samsung and they said that they will get a technician who quoted a call out fee of R485. I then googled their site and found out that the compressor is an inverter compressor, and they were out of stock and the suggest a substitute. I contacted my local Samsung Customer care, and they sent a tech and it was a call out of R350, and they then ordered the part costing R2600. When I fetched the part, and I was told that there is only a 3-month warrantee. The technician is charging R880 to fix this. The tech and another Samsung tech from Pretoria also said that inverter compressors are problematic. This leave a bitter taste in my mouth to think that the quality is of a poor nature and that I had to pay this money for a product that could not last a quarter of its life span costing me a lot of money. The part is expensive has only a 3-month warrantee which speaks of poor quality. I will not recommend any household Samsung appliance as this is my experience and they are not willing to at least meet me halfway with cost or something.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply29 Jan 2025, 09:16
Official
Good day Ricky,
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^NM