Poor quality on Samsung note 5 Repairs

<p>within 3 months of Samsung note 5 purchase the screen was broken. i took it for repairs which was done after 5 weeks of waiting with no phone, reason given was "spares taking too long to be delivered". within two weeks the phone went black, i booked it in again at Mall of Africa as blank screen under warranty. made follow-ups via e-mails and calls there was no resoponse i then went physically driving ( full tank of petrol) all the way from Mpumalanga Standerton to Johannesburg Mall of Africa since there is no branch around standerton. i was told the phone is with the technicians i was given the technicains department's number, i called qouting my reference number the lady responded kindly and promised to call me back which never happen, i then called again several times until my case was attend by another lady who then requested my proof of purchase which i gave to her, and i followed with a call, she told me that the reason she is asking for the proof of purchase is because she wants to ascertain if the phone is still under warranty and now that "you have send the proof of payment the technicians will fix your phone and communicate with you for collections with no payments invloved". the following day she sendt me an e-mail with a qoute attached that i must accept and send back to her, i desputed the qoute knowing that my phone is still under warranty, she came back to say there is a screen damage. Surprisingly both me and the technicain at Mall of Africa couldnt detect the "said screen damage" with naked eyes. firstly why would i pay for the phone which is under warranty? secondly Samsung tempered with this phone when they were fixing it for the first time? does this mean the spares used are poor quality or Note 5 is just anexpensive phone with no Value for money? i am paying a lot of money currently on this phone monthly and now i am expected to pay for repairs on a fairly new phone Samsung Note 5. </p>