1 reviews | Active since Jan 2010
Poor quality microwaves - product recall
<p>Firstly, if you look at my profile, you will notice that I give positive feedback where its due and don't complain often. I purchased a samsung microwave from game gateway on the 29/04/2016. After 10 days it was found to be faulty and took a replacement on the 20/05/2016. After setting up I noticed the microwave was not stable. First I thought it was my kitchen surface but wherever I moved the microwave it was still unstable. Called game and it was happy replaced on the the 21/05/2016. To my dismay, the demo unit on display was also unstable and so was my third new replacement unit. I refuse to go back to Game because it will make no sense opening and returning each box because the end result will be the same, UNSTABLE!! Its not even Game's fault in the first place. Every unit in this model is the same(unstable) Furthermore I can not drive up and down, pay for parking etc for a product that needs to be investigated by a senior Technical manager/director for poor QC or recall. The fact that every unit is doing this tells you there is a quality defect that needs to be seriously looked at. I invite samsung to my home to see that every appliance I buy is a Samsung since I believe in their build quality, brand loyal and never had a issue in the passed so this does come as a shock to me and leaves me questioning samsung's quality. I can not now also drive to a service centre and take on anymore cost. I would like samsung to send a senior employee over to sort this out and replace the unit with a stable one or a better unit. I have all my paperwork in order and is willing to take this up to the highest level within Samung or proceed legally if required until this is matter is dealt with accordingly. If I wanted a cheap microwave i would have bought a different brand and paid lesser money and not spend almost R2000. Please do not let the call centre agent call me with the standard excuse but get someone who can deal with this issue and restore my faith in the brand that I have trusted over the years.</p>
Hello Bashan
This is to acknowledge receipt of your complaint. Kindly note the query is currently escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further discussions on this matter.
Regards
Samsung Team
Hello Bashan
This is to acknowledge receipt of your complaint. Kindly note the query is currently escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further discussions on this matter.
Regards
Samsung Team
