Poor quality devices and service

I would not recommend purchasing the A31, I bought 1 within 7 days had to return it as it was software, the store did not have any more so I bought another 1 from a different store. A month in it had to go to a repair centre, got it back the phone was worse. Spoke to escalation department, I was advised to take it back to the repair centre, I did so I was told an exchange was approved the Wednesday. Got a call from the customer care centre stating I would get my phone by the weekend. Come Monday I was advised they have no stock. My whole experience with Samsung is that of hurry up and wait, whilest on the other hand they state they are rushing it. I in return had to go buy another phone because of the deception of Samsung.