Poor quality

I bought a washing machine in May, I used it for 2 weeks and then it gave me trouble by not draining the water. I mean we spend so much money thinking Samsung is quality, I purchased this appliance at Makro, logged a service call and now I have wait on Samsung technicians to come, it’s winter I can’t do washing with my hands and I have a newborn baby. I am extremely disgusted in your service, because how long do I have to wait. I want a brand new machine and not something that needs fixing within few weeks of having it. I have not received a call from the time I complained.