Poor quality and Poor aftersale service

Ref: *** Bought a microwave in early 2022. late September 2022 we noted sparks in the microwave. this was repaired, few months later the handle detatched, again repaired, May 2024 microwave stopped working again in for repairs, Now in August the same sparks picked up and was reapirs has come back. repairer says we have to pay again for the repair.

I called Samsung as we felt that Samsung has to advise if the quality of their product has dropped or their recommended repaired has to improved or both.

Samsung advised they will investigate. And their response is "Sumsung is not responsible and we must bear the cost to fix or replace" to conclude we have the machine just over 2 years and we had to repair it 4 times and 2 of the repairs is the same issue.

We will be moving to Bosch appliances as they offer far better aftersales support