Poor Quality and Design – Very Disappointed

I bought the Samsung 45L Convection Microwave Oven MC456TBRCSR from HiFi Corporation at Greenacres, Port Elizabeth, on 29 June 2024, and I’ve been extremely disappointed with the quality and performance.

Within the first 5–6 months, the entire outer cover of the door, including the mirror finish and handle, came off. From the start, bits of ceramic coating flaked off near the door hinge. The door also creaks terribly, sounding like the Titanic sinking – not what you'd expect from a major brand.

The interior light failed within six months, and the microwave is noticeably underpowered for a 900-watt unit. The instruction manual is poorly written and largely unhelpful.

On inspecting the door, I found that the plastic clips holding the handle cover are made of flimsy plastic, which appears to have become brittle from the oven’s heat. There’s barely anything substantial securing the door together. I’ve tried putting the cover back on, but it doesn’t stay—it’s clearly worn down and unable to withstand normal oven temperatures, which it should have been designed for.

Also, the oven lacks a roast setting for meat, forcing me to rely on a meat thermometer.

Now I’m seeing this model regularly popping up on Facebook Marketplace, and I suspect some people may be gluing the doors back on to resell them—a serious red flag for potential buyers.