NF
Ntombifuthi F
1 reviews | Active since Dec 2019
30 Dec 2020, 01:57
Poor quality
Regret buying a samsung smart phone. So expensive but had to be fixed within six months of purchase.
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Replies (2)
Samsung South Africa's replyOfficial
30 Dec 2020, 08:00Good Day Ntombifuthi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply30 Dec 2020, 08:00
Official
Good Day Ntombifuthi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
30 Dec 2020, 14:19Thank you for posting your comment,
Your concerns have been duly noted
When you bring in your device for repair, we’ll need to inspect it to determine what’s wrong with it. If you let us repair the device, we will automatically start with repairs, as our warranty is part of the agreement we have with you.
Kindly email us a technical fault report to zaservice @ samsung . com
Thank you for your patience and understanding.
Your concerns have been duly noted
When you bring in your device for repair, we’ll need to inspect it to determine what’s wrong with it. If you let us repair the device, we will automatically start with repairs, as our warranty is part of the agreement we have with you.
Kindly email us a technical fault report to zaservice @ samsung . com
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply30 Dec 2020, 14:19
Official
Thank you for posting your comment,
Your concerns have been duly noted
When you bring in your device for repair, we’ll need to inspect it to determine what’s wrong with it. If you let us repair the device, we will automatically start with repairs, as our warranty is part of the agreement we have with you.
Kindly email us a technical fault report to zaservice @ samsung . com
Thank you for your patience and understanding.
Your concerns have been duly noted
When you bring in your device for repair, we’ll need to inspect it to determine what’s wrong with it. If you let us repair the device, we will automatically start with repairs, as our warranty is part of the agreement we have with you.
Kindly email us a technical fault report to zaservice @ samsung . com
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM