tN
thando N

1 reviews | Active since Sept 2016

12 Sept 2016, 23:35

poor quality

<p>I recently got a Samsung j7 via contract and i must say since from day one nothing is going right with this phone. Firstly I struggled with the speaker it now I woke up this morning the phone switched itself off when I switched back on it took time..... and later on the day the battery was flat as I triedto charge it wouldnt charge at all... now I have to use an alternative phone coz my battery is dead and ofcourse I can't charge my phone </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply13 Sept 2016, 07:58
Official

Good day Thando,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind regards

Samsung SA