YO
Yolanda O
1 reviews | Active since Feb 2020
12 Feb 2022, 10:48
Poor professional service
The level of professional service leaves much to be desired! I got a quote to fix my battery and the glass back cover of my S7 edge. None of them tell me that the LCD is also problematic as part of their assessment. I know for a fact that once they switched on the phone they could see the flickering green light on the screen which is caused by the LCD. I got a half baked assessment and as such paid for what I was quoted on and now there is more issues which cost more money. I don’t understand why they did not do a comprehensive assessment! This is a poor service!
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Replies (1)Samsung South Africa's replyOfficial
12 Feb 2022, 12:13Good day Yolanda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply12 Feb 2022, 12:13
Official
Good day Yolanda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
