LD
Louis D

1 reviews | Active since Jun 2016

29 Jun 2016, 17:41

Poor products

<p>Bought a Samsung fridge and 51" flat-screen 5 years ago. Both packed up. TV made pop sound and went dead. The fridge is icing up and does not cool anymore and makes loud knocking noises. I called customer care for fridge and guy tells me to put fridge off and on at plug. Did not work. Then they told me to take fridge to nearest repair centre 30km away as they do not do callouts to homes in Mtunzini where I live . I did not bother because I need to take off two doors because fridge design is such that it cannot fit through standard door. For the TV the call centre told me to drive 128km to service centre. Thus, in total I need to drive over 500km to drop TV and then go and pick it up again. I called around and made my own plans and got helped by private guys in close vicinity. Will move from Samsung to Sony and Defy. </p>

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Replies (2)
LD
Louis D's update29 Jun 2016, 18:12
Reviewer Update

Fridge model: RL67MCPN1/XFA

Fridge serial #:Y4E24ADB700040M

TV model :PS51D450A2

TV serial #: 275739NB802190D

Samsung South Africa
Samsung South Africa's reply30 Jun 2016, 14:50
Official

This is to acknowledge receipt of your complaint.

Your query has been escalated to our Voice of customer team under reference number: ********** 199.

A senior customer service executive will contact you with further advise on the matter.

Regards,

Samsung Team