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mcoetzer M

1 reviews | Active since May 2017

19 May 2017, 13:54

Poor Product Supply

<p>I bought my new samsung S8 on contract on 22nd April 2017. At matlosana mall. I registed myself om the samsung mobile care. On the 18th May 2017 my phone fell on the screen. It has a cover on and a protector. On the 19th May 2017 i called almost 10 stores for a repair on my phone. All the stores that i called HAD NO STOCK. and the stores they refer me to NO STOCK. Even samsung can give me an answer when will there be stock available.</p> <p> </p> <p>How do you launch a phone. If there is no accesories available. I really think this is poor product supply of this new phone </p> <p> </p> <p>I really want his matter urgent to be sorted out </p> <p> </p> <p>Regards </p> <p>Marisca Coetzer </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply21 Jun 2017, 13:11
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA