WB
Warren B
1 reviews | Active since Mar 2015
12 May 2023, 16:53
Poor product quality and customer service
The service I have received from your Samsung Clearwater Mall has left me speechless. My brand new device, a Galaxy Fold 4, is already faulty. I left my phone with the service desk two weeks ago and to date nothing has been done. Only when I entered the store today did they start to assess my problem. This is after purchasing a Samsung Galaxy Fold 4 case which likewise cracked due to its flimsy design structure. I take exceptionally good care of my devices and this ordeal has left me furious and without a phone which I require to generate income. I am effectively losing money everyday because of you.
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Samsung South Africa's replyOfficial
12 May 2023, 16:54Good day Warren
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply12 May 2023, 16:54
Official
Good day Warren
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM