Poor product

Samsung 82inch Qled tv

Absolutely disgusted by the product and warranty of SAMSUNG

In September 2019, I purchased a 82inch qled samsung tv from Samsung gateway. I paid R60000 cash. The TV has a 2 year warranty and was told by the employee that it's a good quality tv. Last week the tv started displaying lines across the whole screen. I called into Samsung for a technician to be dispatched to look at the tv. The technician stated that the tv has a cpanel and screen problem which is a factory problem. He had advised that there is a 3 month warranty on the service once it's fixed thereafter if the tv has issues it's at my own cost if out of warranty. I am absolutely disgusted with this service as : 1) when purchasing the tv I had gone to two different Samsung stores requesting for an extended warranty which I was told they do not do that 2) Having paid R60000 cash I do not expect for this tv to last less than 2 years, given the price I expected longer lasting quality. 3) I will not pay from my own pocket for a tv that has a problem coming from the factory. 4) As you know once a tv is opened there is alway endless problems to follow after the repair

This is unacceptable as stated by Samsung that the tv should last 7-10 years. They are wasting my time trying to fix a defective product.