Poor Product and Disgusting service from Samsung

<p>I purchased a Samsung SXS Refrigerator in January 2014. After purchasing I have had to contact Samsung on numerous occasions regarding technical issues with the product. One of the issues was the fact that the freezer side had a noise that sounded like the refrigerator was going to explode. The other issue was that the fridge was not cooling as normal and products were not being kept cold as well as water leaking from the fridge. The technicians came out and "sorted" the problem. I also advised Samsung that the fridge paint work was cracking. They did nothing about this and this was during the two year warranty period. I was also advised upon purchasing the refrigerator that it had a two year guarantee and not a two year warranty. When I called to report the faults the first time I was told that it was a warranty not a guarantee and that my fridge could not be replaced due to this. I insisted that I was told it was a two year guarantee but to no avail. I continued to report the cracks as well and each time I called I was told that a technician would come out but no one did come. This went on for a few months (all within the warranty period) but no one actually came out to take a look. I would receive responses such as someone will call you back, but that never happened. Eventually when I queried again I was told by Portia (Samsung cutomer service agent who was supposed to call me back as well) that there was nothing that could be done as her supervisor (Ashley Chengiah) advised that this was customer negligence. That was not a true statement as I called them as soon as I noticed the cracks appear and I dont have the time to destroy a product that I paid cash for out of my own pocket. Now I am even more frustrated because the refrigerator is not even three years old, I am experiencing the same problems less than a year later and the warranty has expired. The contenets that are placed inside the refrigerator are no longer staying cool and the freezer does not do its job of freezing contents. I am sick of this as I have been **********. This was not a cheap fridge. People are trying to survive out there but we have companies like Samsung that just want to bring us down by not abiding by their conditions of sale. This fridge should have been taken back and replaced as it was a brand new product that I purchased and should not have been experiencing problems so soon after purchase. I will not advise anyone to purchase this product from Samsung as their service is disgusting, they do not take care of their customers and they don't keep to their terms of sale. Very disappointed with the service and product received. I would never have purchased this product had I known I would be ripped of. I wish to take this matter further as well as this is not fair to me as a consumer.</p>