1 reviews | Active since Apr 2010
Poor product
<p>I upgraded my contract and received a Samsung mobile J3 on the 19 of September 2016, and on the 05 October 2016 the phone just died. I took it in for assessment just to hear the mother/main board is faulty. Thee repair center said it was going to be 14 working days to repair but the phone is still not fixed. I don't know why they have to repair it and not replace it because it is 2 weeks old </p>
Hi Wimpie
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Wimpie
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Exchange reference request - ********** 040 was given to me by Samsung after complaining about my new J3 has gone dead and I'm now waiting almost 4 weeks for any exchange from Samsung
Exchange reference request - ********** 040 was given to me by Samsung after complaining about my new J3 has gone dead and I'm now waiting almost 4 weeks for any exchange from Samsung
Problem was resolved by phone exchange
Problem was resolved by phone exchange