TG
Tish G

1 reviews | Active since Jan 2016

01 Sept 2016, 09:46

Poor Product

<p>I was a loyal Samsung user ... Samsung phones (S3, S5, S7 Edge) and other products such as TV, blue-ray player and sound bar. My S7 Edge was ****** on Monday so I had to buy a new phone as I needed a phone for business. I bought a Galaxy J1 mini, had to do a sim swop so I could only use the phone 4 hours later ... So at 9pm on Monday I set the phone up and all seemed ok. I left the next morning for Tzaneen at 5am and had not made or received any calls. When the first call came through, I could hear them but they could not hear me ... and so it continued for the next 2 days. I can hear everyone but they all battle to hear me so it has been 2 days of hell as we are so reliant on modern technology to conduct business etc. I was so frustrated yesterday that I slammed the phone on the desk and now I have a phone that is 2 days old that I cannot use becuase no one can hear me and the screen is destroyed. It is so sad that you put all your faith in a product but when you don’t buy the top of the range you get **** quality. That is not fair because everyone deserves the same quality product, from rich to poor.</p> <p>Bye-bye Samsung .... will be replacing you with LG or iPhone.</p> <p> </p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply01 Sept 2016, 12:49
Official

Hi Laetitia

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 018.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team

TG
Tish G's update05 Sept 2016, 11:08
Reviewer Update

Still no response from Samsung !!!!