1 reviews | Active since Jan 2016
Poor Product
<p>I was a loyal Samsung user ... Samsung phones (S3, S5, S7 Edge) and other products such as TV, blue-ray player and sound bar. My S7 Edge was ****** on Monday so I had to buy a new phone as I needed a phone for business. I bought a Galaxy J1 mini, had to do a sim swop so I could only use the phone 4 hours later ... So at 9pm on Monday I set the phone up and all seemed ok. I left the next morning for Tzaneen at 5am and had not made or received any calls. When the first call came through, I could hear them but they could not hear me ... and so it continued for the next 2 days. I can hear everyone but they all battle to hear me so it has been 2 days of hell as we are so reliant on modern technology to conduct business etc. I was so frustrated yesterday that I slammed the phone on the desk and now I have a phone that is 2 days old that I cannot use becuase no one can hear me and the screen is destroyed. It is so sad that you put all your faith in a product but when you don’t buy the top of the range you get **** quality. That is not fair because everyone deserves the same quality product, from rich to poor.</p> <p>Bye-bye Samsung .... will be replacing you with LG or iPhone.</p> <p> </p>
Hi Laetitia
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 018.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Laetitia
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 018.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Still no response from Samsung !!!!
Still no response from Samsung !!!!
