DC
Dayle C

1 reviews | Active since Oct 2016

29 Oct 2017, 20:19

Poor Product

I bought a Samsung S7 Last year, dont get me wrong it is my baby and I love it.

My Problem is the following about six months in to using my phone I noticed that the screen started to have a ghost effect, in other words when the screen was on a white screen you could see the Icons and a logo imprinted on it even though you where not on the menu screen and it seemed to get darker.

Then just after my ADH Premium services fell away the screen started to peel come loose from the paint, and every month it would get worst, I asked a Samsung rep when she is in the area to please pop in by me as I want to know if it would be repaired under the warranty as it was not a problem that I caused but she never showed up.

While my phone was in its cover it ell out my had on to the floor and the back came off and now it is smashed, I have dropped my phone several times that it lands flat on the screen and does not break, my daughter accidentally bumped the phone off the table and it landed on its side while it was on in a cover and because it was peeling the phone cracked.

Now today my phone started to get very hot and the screen switched off, and the flashed different colours.

I have worked in the cellular industry for 10 years and this is the first time I have had phone do this and I am utterly disgusted. if is did not start to peel of the paint it would not have cracked, and if the stupid phones back glass was not so ******* thin it would not have cracked. now the phone over heats and the screen disappears. I am unable to send the phone in now to be repaired as the screen is cracked because of the screen peeling, they are now going to charge me to have it repaired and that would be a couple thousand Rands now.

I live about 120 KM away from the nearest Samsung repair center and I have no transport.

This is horrible Quality of the phone. now I am sitting with out a phone. I think that I might not go Samsung again the Cats are looking good for me these days stronger phones and does the same.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Oct 2017, 17:18
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA