Poor Process

I gave my Microwave into MM All Electronics who are a Samsung service centre.<br> <br> I received an SMS from them saying that my microwave was ready for collection. When I made the trip from Midrand to Woodmead, I arrived there and they said that it wasn't ready after they tested it. Apparently the lady marked it as COMPLETE on the system.<br> <br> I left it there for the guy to sort out (fix the keypad). When I called on Friday, they hadn't had a look at it. Apparently the job was still marked as COMPLETE. <br> <br> Eventually I picked it up on Saturday. It took them a while to find the microwave in \the back". While at the waiting room"