Poor poor service from Samsung Newcastle

My UHD smart tv bought about 14 months ago, the tv was great till it spontaneously went black on one side of the tv. I immediately reported this to Samsung, I was unfortunate it was during lockdown level 5, which meant they can’t help. Once alter level 4, went to Samsung Newcastle service center where I was promised by the technician that I will be called back to get the tv booked in and sorted. Till today at alert level 3 I’ve been waiting for the call, instead I have been calling head office and the Newcastle branch. I’m constantly promised a phone call from the technician in Newcastle which has never come for over five weeks now. I’ve been to the branch in Newcastle on two occasions even getting transport for the tv, I was seen for 5mins and again told I’ll get a call from them. I’m still waiting for that call. Maybe Samsung must find us Newcastle residents a better and more professional service center. This is by far one of the worse services I’ve received from a service provider.