Poor poor poor service from Samsung!!!

Hey Samsung yet again I came back same complaint Samsung assured me I will receive the earpods as soon as I wrote my review,a lady phoned me and assured me I'll receive my free gift a day after someone else phones me and says my offer is rejected , Samsung what is happening why all of these ? Can somebody please answer why? It's been a month of waiting transportation money , airtime etc everytime they keep changing she said my case is with the logistics and I will definitely receive the earpods now again their changing,I stated that you guys approved my application you said the Closing date is the 12th of March now their saying the application closed on the 8th . I don't understand why I have to go through all of these trouble when I did not give you a hustle when I bought the phone , your actions are revolting Samsung and am saying these coming from a frustrated place ,you people are pulling my ear from every corner these ones says these the other says that from these point I have no choice but to take the situation further because it's honestly tiring 1 month 1week and a couple of days of being tossed around? Why ?yet you claim my application is rejected how? Because at 1st it was successful and usually if the promotional date has passed the link says it has expired ,I know all of these and Samsung is just putting me under so much strain for such unnecessary reasons ,,,