1 reviews | Active since Mar 2009
Poor poor poor service - disgusting!
04 June:I handed in my Samsung Note 4 on Monday 1st June in the morning before 10H00 for a quote on a cracked screen. I was told that it will be emailed to me on the same day. I am still waiting!!!<br> I have tried since Tuesday to call your contact number ***, etc.) and have been unsuccessful.<br> This is pathetic and very disappointing!!!<br> Job Ref No, SE126504<br> 10 June: recieve Quote and respond with acceptance immediately!<br> 11 June: Promised part is ordered and repair will be done by next day!<br> 18 June: Since my complaint on Hello Peter, Samsung Customer Service (I am trying not to laugh here) has contacted me twice to tell me that I the phone will be repaired by 12th June (Also inexcusable!). How often can Samsung apologise and not get better?
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We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA