Poor poor poor poor service, you can't call it service.

When I read through all the reviews I feel like crying in my hands. Each story souds like my own story. What shocked me the most is that Samsung are quick to reply on the review, but if you go through the first 4 reviews and their replies, all the replies are word by word the same. I'm sure it is a template they use to make themselves look good on hellopeter. My daughter bought me a Samsung Active watch for Mothersday. When we received the watch we came to realize that it is not what we thought or believe it to be. I immediately phoned Samsung and told them that I want to exchange the Active for a Active 2. Guy on the phone typed an email with me on the other side of the phone. That was 30/04/2021. He said I will receive an email to confirm what we discussed. I received nothing. 03/05/2021 I called again, same guy on the phone, Mam I did escalate the matter. We cannot exchange the watch we must first do a refund. Do the refund then I said. All is fine hê said. You will receive the email today. I received nothing. I called everyday Just to hear the same story. It has been escalated to the logistic department. They are waiting for feedback. And the people who work at Samsung are the most understanding people, "mam I understand your frustration "!!! They don't understand it is not frustration it is me that is furious. I want to go and work for Samsung Customer sevice. All you need to learn to say is: I have escalated the matter and I'm waiting for feedback. One phone call lasted for 46 min and 9 secs. Ridiculous!!! Now I'm still sitting with a watch that I don't want and paid a load of money for it. This makes me worry. What if you have a Samsung appliance and something goes wrong with it. No this a total nightmare that I don't know how it will play out. I think I must go and seek help from a lawyer. Samsung is a huge company. They are being made huge by us the customer, buying there products. Certainly we have rights. The names that I spoke to on several occassions are as follows, Keabepfwee,Silin***dile, Sandra, Molebogeng and Sonto. Believe you me, you get to speak to the same person more than once. And yes, I am Mrs Botha.