POOR POOR POOR POOR SERVICE

This conversation has been going on from the 24th October 2017 and to date its still on going,

Please see below:

Samsung Mobile South Africa Hi Tauriq Daiwa Achmat, the phone will need to be physically checked. Kindly take it back to the service centre. ^;sm Like · Reply · 30 November at 10:36 Manage Tauriq Daiwa Achmat Tauriq Daiwa Achmat I will. But I would like to speak to a manager there, and not Elcardo. Like · Reply · 30 November at 10:43 Manage Tauriq Daiwa Achmat Tauriq Daiwa Achmat So please provide me with an alternative name Like · Reply · 30 November at 10:43 Manage Moosa Sampson Moosa Sampson I phone the way to go Like · Reply · 1 December at 23:15 Manage Moosa Sampson Moosa Sampson Lol Like · Reply · 1 December at 23:15 Manage Moosa Sampson Moosa Sampson Samsung lost the plot Like · Reply · 1 December at 23:16 Remove Hide 12 Replies Tauriq Daiwa Achmat Tauriq Daiwa Achmat OK, Phone is in for RR ( Repeat Repair) Can I have an update? Like · Reply · Yesterday at 10:06 Manage Samsung Mobile South Africa Samsung Mobile South Africa Hi Tauriq Daiwa Achmat, have you checked with the service centre on the status? What is the new job number? ^;sm Like · Reply · Yesterday at 10:17 Remove Tauriq Daiwa Achmat Tauriq Daiwa Achmat Hi, This TAKES ME BACK TO MY ORIGINAL POINT OF FRUSTRATIONS, I call and NO ANSWER, IF THEY CANT FIX IT, REPLACE IT, BELIEVE ME THE LEVEL OF SERVICE IS NOTHING BUT NEXT TO THE GUTTER, NO COMMUNICATION, AS I MENTIONED BEFORE MY WEDDING IS IN ALMOST TWO W...See more Like · Reply · Yesterday at 11:07 · Edited Manage Samsung Mobile South Africa Samsung Mobile South Africa We'll get our complaints team to follow up with your previous job number, apologies for the entire experience. ^;sm Like · Reply · Yesterday at 11:11 Remove Tauriq Daiwa Achmat Tauriq Daiwa Achmat GUYS THIS IS EXTREMELY POOR CUSTOMER SERVICE, MEASURE YOUR KPI'S, PLEASE ASK THEM TO GET BACK TO ME AFTER 14:00, COME ON THIS IS NOT HOW A WORLD LEADING BRAND SHOULD OPERATE. Like · Reply · Yesterday at 11:22 Manage Samsung Mobile South Africa Samsung Mobile South Africa Noted. We'll advise them of your preferred time to be contacted. ^;sm Like · Reply · Yesterday at 11:45 Remove Tauriq Daiwa Achmat Tauriq Daiwa Achmat KINDLY NOTE!!!! ITS NOW 16:52 AND NO ONE FROM YOUR COMPLAINTS TEAM HAS CALLED!!!! Like · Reply · 1 · 20 hrs Manage Moosa Sampson Moosa Sampson Why worry get back to them in a month Like · Reply · 20 hrs Remove Tauriq Daiwa Achmat Tauriq Daiwa Achmat I am at a point now where they can just keep the DAMN phone!!! Like · Reply · 20 hrs Manage Moosa Sampson Moosa Sampson And I doubt them being leading brand Like · Reply · 1 · 20 hrs Remove Tauriq Daiwa Achmat Tauriq Daiwa Achmat Its very much evident now..... Like · Reply · 20 hrs Manage Tauriq Daiwa Achmat Tauriq Daiwa Achmat SAMSUNG SAMSUNG SAMSUNG SAMSUNG SAMSUNG Like · Reply · 1 hr