Poor Poor Poor customer service

<p>Sadly one has to resort to coming to public platforms toget help. I took my phone to Samsung for a cracked screen. Got there on a Monday and eas told my warranty is out by one day so they cant help ( but they was closed on Sunday). Then after being asked to call many other places i lost hope and patience and asked to speak to the manager. Eventually manager agreed to take it in promising me he will do his best to get it done as there is a process bla bla bla. Week later get an email with a quote from a lady called Refiloe, responded enquiring what was the quote for as my claim was to get it as part of warranty after 2 emails still no response. Overall the service at the constantia branch was **********, the lady helping to book the phone in was very rude and stubborn. Very dissapointed in Samsung. Always supported the brand but this experience is making me rethink this. Poor poor poor</p>