Poor Pathetic Samsung Customer Service

<p>I spoke to a cell phone technician for Samsung and explain that after I loaded there new software … on my phone it started to drain my battery life and my phone wouldn’t charge afterwards. I was told to bring my phone to their Samsung store and I fee would be charge if they have to reload the software. I wasn’t happy about the fact that they want to charge me for software updates which Samsung sent to my phone that caused the problems on my phone after downloading it.</p> <p>I took my phone to Samsung store the Monday and they said they would come back to me as they only start at 12am as store undergo renovation. Technician phone me later the day telling it is my charger block which needs to be replaced. He placed a battery in my phone and it went on but didn’t want to charge. I asked him how much it would cost to fix or replace charger block, he said it would take 3days for quotation as they have to send it to Millerton where their repair branch is. After 3 days I had no feedback from technician, I phone numerous times and was told he was on lunch, then that he was going to phone me back, than he went home already lots of excuses and very unprofessional.</p> <p> It took a week since I took in my phone to get a quote and then they said it isn’t my charger block it’s my whole motherboard of phone which needs to be replaced. The technician said my phone couldn’t have switched on if the battery was replaced as the technician said at the Samsung store. I was furious as there is different stories being said and made me think if they know how to do their job. I was furious as I have to phone them to get an update on my phone and they say they’ll come back to me later than I have to phone again the following day to get update as they never return with feedback.</p> <p>For the record my phone is still with them after a week and 2days in pending….</p> <p> </p> <p>Poor Poor Samsung customer service Somerset Mall…I would really not advice anyone to go with a technical issue regarding your cell phone to their store. </p> <p> </p>