POOR/NO SERVICE to customer!

I am trying to get my Samsung washing machine fixed by a dealer who was suggested by Samsung's live chat on their website - ONALD'S ELECTRICAL & GENERAL DEALER cc - *** or *** or ***<br> I logged a service call and a part had to be ordered.<br> Not ONCE did the dealer keep to the date and time of the appointment. I had to take time off work 4 days in a row, and they just NEVER pitch, AND no call to let me know what is happening!<br> I have sent a mail (with all he detail) to the email address [Email Removed] that was given to me by Samsung's website - with NO response!!<br> I am disgusted to be treated like this by a big corporate company like SAMSUNG!!<br> I just need my washing machine fixed - am i just another household customer and not really of any worth to them???<br> This bad attitude already cost me a hell of a lot of time and money - as I had to drive from Sandton to Boksburg a couple of times - just to wait for NO ONE, I lost working hours, I had to do washing at a public place, which is VERY inconvenient! Not to mention all the calls and sms's sent from my cellphone!<br> CAN ANYBODY PLEASE SEE THIS AND ASSIST ME AS A MATTER OF URGENCY!!!