FS
FUEL S
1 reviews | Active since Sept 2022
12 Sept 2022, 12:10
Poor Management and Services
Our Company has several mobile contracts with Telkom . About 3 Months ago we had taken 3 new devices unfortunately one of the devices had been ****** in a Robby involving our employee . Our insurance now cannot replace the device until we can issue the second IMEI number , the device been ****** we cannot Dial *#06 to get the second IMEI number or access to the box. Telkom being the service provider has refused to assist and so is Samsun. Both companies which should have record of this . Absolutely unprofessional
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Samsung South Africa's replyOfficial
12 Sept 2022, 12:11Good day Fuel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Samsung South Africa's reply12 Sept 2022, 12:11
Official
Good day Fuel,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM