Poor Horriable service delivery

If i could, i would give samsung SA online a zero star. I placed my order for washing machine on a sat, it said the order would arrive in 2-3 days, i called on wed to check, i was told the order had just arrived in jhg from durban and would be sent to logistics the following day which is thursday, on Thursday i received a called from logistics comfirming that they will deliver on friday. Friday i call logistics and they told me samsung told them to hold on from delivering my washing machine. I was on the call for cumulative of 3 hours trying to understand why samsung did this without calling and samsung customer cares wouldnt answer. Then i was told they will deliver next monday. Horriable shaddy service