MR
Michael R
1 reviews | Active since Mar 2009
11 Dec 2019, 10:49
Poor follow up on complaints, more poor communication.
My previous HP review is not being answered and the reference number I was sent is starred out so I have no follow up. I received one missed call from Samsung SA while I was in a meeting and nobody ever contacted me again. Please give me feedback on https://www.hellopeter.com/samsung-south-africa/reviews/forfeit-free-galaxy-buds-because-nobody-contacted-me-*** - I have sent replies on HP but nobody answers.
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Samsung South Africa's replyOfficial
11 Dec 2019, 11:01 Good day Michael,
We are sorry to hear about your experience.
We would like to escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Please send us a private message with with your contact details or alternatively email us on tellus @ samsung .com.
Kind regards,
The SamsungSA Team:^TM
Samsung South Africa's reply11 Dec 2019, 11:01
Official
Good day Michael,
We are sorry to hear about your experience.
We would like to escalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.
Please send us a private message with with your contact details or alternatively email us on tellus @ samsung .com.
Kind regards,
The SamsungSA Team:^TM