MO
Mohamed O
1 reviews | Active since Feb 2014
21 Oct 2020, 15:02
Poor feedback from Samsung SA
Purchased new Samsung microwave oven, and upon unpacking the unit found the door does not fit properly. The dealer from whom we purchased it, Tafelburg Furnishers at Hillfox Centre were excellent in giving me another unit. Again the door does not fit properly. Reported it Samsung SA in JHB who declined to help insisting I take it to their workshop. I explained that I am 74 years of age and I cannot carry the heavy unit to their central JHB workshop. When anybody sees the oven they all comment on the poor fitting door. I must add that previous problems with my Samsung products have always been dealt with great efficiency and satisfaction.
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Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
21 Oct 2020, 15:08Hi Mohamed !
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. RegardsSamsungZA,
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. RegardsSamsungZA,
NM
Samsung South Africa's reply21 Oct 2020, 15:08
Official
Hi Mohamed !
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. RegardsSamsungZA,
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. RegardsSamsungZA,
NM
MO
Mohamed O's updateReviewer Update
05 Jan 2021, 15:30Since October 2020, no action has followed from Samsung.
The faulty unit was supposed to have been exchanged but again no action from the company.
I would advise customers looking for a microwave oven to avoid the Samsung ME 6194ST since it appears to have a factory fault/design fault
The faulty unit was supposed to have been exchanged but again no action from the company.
I would advise customers looking for a microwave oven to avoid the Samsung ME 6194ST since it appears to have a factory fault/design fault
MO
Mohamed O's update05 Jan 2021, 15:30
Reviewer Update
Since October 2020, no action has followed from Samsung.
The faulty unit was supposed to have been exchanged but again no action from the company.
I would advise customers looking for a microwave oven to avoid the Samsung ME 6194ST since it appears to have a factory fault/design fault
The faulty unit was supposed to have been exchanged but again no action from the company.
I would advise customers looking for a microwave oven to avoid the Samsung ME 6194ST since it appears to have a factory fault/design fault
Samsung South Africa's replyOfficial
07 Jan 2021, 13:23Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply07 Jan 2021, 13:23
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
MO
Mohamed O's updateReviewer Update
22 Feb 2021, 11:43- I have received no response from Samsung SA since 07 January 2021
MO
Mohamed O's update22 Feb 2021, 11:43
Reviewer Update
- I have received no response from Samsung SA since 07 January 2021
MO
Mohamed O's updateReviewer Update
22 Feb 2021, 11:44No response from Samsung SA since 7th January 2021???
MO
Mohamed O's update22 Feb 2021, 11:44
Reviewer Update
No response from Samsung SA since 7th January 2021???