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albert A
1 reviews | Active since Jun 2011
11 Nov 2019, 05:42
Poor faulty product
I bought a 10 warranty glass door inverter washer /dryer combo from Builders less than a year ago. The technician has been here almost 6 times as the door sometimes don't open. It happen again over the weekend. I paid almost R10k for this item and would appreciate if Samsung can replace the item for my inconvenience. Or is this the quality that Samsung sell.
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Replies (5)
Samsung South Africa's replyOfficial
11 Nov 2019, 05:46Good day Albert
You query has been escalated. We will be in contact with you to address your concerns.
We apologise for the inconvenience caused.
Kind regards,
The SamsungSA Team:^MS
Samsung South Africa's reply11 Nov 2019, 05:46
Official
Good day Albert
You query has been escalated. We will be in contact with you to address your concerns.
We apologise for the inconvenience caused.
Kind regards,
The SamsungSA Team:^MS
Samsung South Africa's replyOfficial
11 Nov 2019, 06:10Good day Albert
Herewith your reference number:
***
***
SamsungSA:^MS
Samsung South Africa's reply11 Nov 2019, 06:10
Official
Good day Albert
Herewith your reference number:
***
***
SamsungSA:^MS
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albert A's updateReviewer Update
11 Nov 2019, 06:14I can't see the refnr
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albert A's update11 Nov 2019, 06:14
Reviewer Update
I can't see the refnr
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albert A's updateReviewer Update
11 Nov 2019, 06:14When will you come back, which number can I call or will you call me after 8
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albert A's update11 Nov 2019, 06:14
Reviewer Update
When will you come back, which number can I call or will you call me after 8
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albert A's updateReviewer Update
14 Nov 2019, 04:30Still waiting after all the calls and emails, speaking to different people, requesting same Info that was already given, worse than government department. 7 days down the line. Inconcevience, smelling Machine, wasted detergent, electricity, domestic worker, fungi /, damage garments. 6 times already in 1 year. Is this 10 warranty, fancy glass door, digital Inverter washer/dryer combo a call back, need the products be recalled?
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albert A's update14 Nov 2019, 04:30
Reviewer Update
Still waiting after all the calls and emails, speaking to different people, requesting same Info that was already given, worse than government department. 7 days down the line. Inconcevience, smelling Machine, wasted detergent, electricity, domestic worker, fungi /, damage garments. 6 times already in 1 year. Is this 10 warranty, fancy glass door, digital Inverter washer/dryer combo a call back, need the products be recalled?