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Alutha M
1 reviews | Active since Mar 2009
26 Oct 2020, 22:23
Poor exchange service
I got this Samsung TV and less than 2 months later it was damaged. The images were not showing. I contacted Samsung and 2 days later they sent a technician. I then asked for an exchange instead of a repair. Close to 2 months later, after numerous phone calls to Samsung, being promised call backs and emails by Samsung staff which were never fulfilled we are still without a TV. I am appalled by such bad service from Samsung.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
27 Oct 2020, 06:53Good Morning Alutha,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Regards SamsungZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Regards SamsungZA
NM
Samsung South Africa's reply27 Oct 2020, 06:53
Official
Good Morning Alutha,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Regards SamsungZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Regards SamsungZA
NM
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Alutha M's updateReviewer Update
27 Oct 2020, 07:19Am I expected to be happy now for getting and automated response? How pathetic! If I get no resolution in 2 days I am escalating to the Consumer Forum. I refuse to be a victim of your *****!
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Alutha M's update27 Oct 2020, 07:19
Reviewer Update
Am I expected to be happy now for getting and automated response? How pathetic! If I get no resolution in 2 days I am escalating to the Consumer Forum. I refuse to be a victim of your *****!
Samsung South Africa's replyOfficial
27 Oct 2020, 10:25Im sorry Alutha, we caused this frustaion, we are working to resolve this issue as quickly as possible, please note that an exchange has been approved. We are making follow ups with the exchange department to get feedback .
Samsung South Africa's reply27 Oct 2020, 10:25
Official
Im sorry Alutha, we caused this frustaion, we are working to resolve this issue as quickly as possible, please note that an exchange has been approved. We are making follow ups with the exchange department to get feedback .
Samsung South Africa's replyOfficial
30 Oct 2020, 10:33Good Morning Alutha,
We greatly appreciate your continued support
Your concerns have been addressed and the unit has been delivered.
Kind Regards,
SamsungZA
NM
We greatly appreciate your continued support
Your concerns have been addressed and the unit has been delivered.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply30 Oct 2020, 10:33
Official
Good Morning Alutha,
We greatly appreciate your continued support
Your concerns have been addressed and the unit has been delivered.
Kind Regards,
SamsungZA
NM
We greatly appreciate your continued support
Your concerns have been addressed and the unit has been delivered.
Kind Regards,
SamsungZA
NM