Poor disinterested service at the Samsung Service Centre - 78 Edward Street, Bellville branch

Samsung phone which I bought in May 2023 encountered a "boot loop" issue last night and was not useable. I visited the Samsung service centre - 78 Edward Street, Bellville today (19 March) for some assistance since this is the message on the phone ie take your phone to the samsung service centre. The staff were completely disinterested and made no real effort to assist me. They just said I must do a factory reset. I was hoping this was my last resort since this is very disruptive yet they said this is what I must do. I fee they are extremely poor at "customer service" for the Samsung Service Centre. Wont recommend