1 reviews | Active since Mar 2022
Poor disappointment services
I bought my Samsung 21 fe 5g end of Feb 2022. The guy at vodacom assist me to send my voucher nr to Samsung for my new tablet. I receive an email saying my tablet will be delivered within 5 working days. After 3 weeks l called again after sending numerous emails to the email adress they gave me with no answers. I called the call center which I have to hold on for like 10 to 15 min. The lady told me that my tablet will be delivered the next week. We'll now its been a whole month. I Called again the call center with no luck. After holding on for 10 min then the line gets cut off. Now tell me Samsung what pathetic services is this!!! What is happening with my tablet??? Why having promotions and then u treat the customer's like this!! This is pathetic service... sooooo disappointed in Samsung after I used a iPhone for years I decided to move back to Samsung to experience this *********** service. Wow
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you I do appreciate your quick response. Please just talk to those call center agents that make a US as customers wait for more than 10 minutes and then they drop the line. It's really frustrating and them also not answering my emails just with an answer.
Kind regards
Portia
Thank you I do appreciate your quick response. Please just talk to those call center agents that make a US as customers wait for more than 10 minutes and then they drop the line. It's really frustrating and them also not answering my emails just with an answer.
Kind regards
Portia