Poor customer treatment b y Samsung Rewards programe : South Africa

After receiving my Samsung S9 mobile phone in March 2018 I registered for Samsung rewards and I was promised a rewards in the form of a wireless charger . I started receiving mails of the promised delivery under ticket # 143529 and 141271 . I also received confirmation emails from the Samsung Rewards Fulfillment Team in the names of Renier , Renusha and Marelize . The last communication from them was on 16 April 2018 promising delivery within 5 days . The mail was as follows : Thank you for your email, I have followed up with the courier company regarding your delivery...

Your item will be delivered to you within the 5 working day. Please contact me if you have not received your order within the 5 working days so that I can follow up on it for you.

Thank you for your patience and continued support

Kind Regards Renier.

I am still waiting for the delivery or a reason why all my correspondence has been totally ignored by Samsung South Africa . Very poor customer service and definitely the last time I will purchase a Samsung product .