Poor Customer Support from Samsung South Africa Over Defective Galaxy S22 Ultra

I have been a loyal Samsung customer for over 10 years, but my recent experience with Samsung South Africa has left me extremely disappointed. I purchased a Galaxy S22 Ultra 30 months ago, and after a recent software update, I encountered a screen bleeding issue. Upon researching online, I found over 1,000 other users globally with the exact same problem, and even an article from SamMobile confirming the issue.https://www.sammobile.com/news/galaxy-s22-display-issues-out-of-warranty-white-patch-green-lines/

Despite my phone being out of warranty, I have seen that Samsung in other countries has offered repairs for the same problem, but Samsung South Africa has refused to assist me. After escalating the matter several times, I was simply told to "get my legal team involved." The customer service representative I spoke with was unaware of the issue and showed no initiative to help or even investigate the matter properly.

Samsung seems to be hiding behind warranty terms without acknowledging a manufacturing defect potentially triggered by the software update. This lack of accountability and customer care is completely unacceptable.

I urge Samsung South Africa to take responsibility for this issue and provide a resolution, as they have done for other customers in different countries.

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