KO
Kershlin O
1 reviews | Active since Oct 2015
15 Mar 2022, 12:18
Poor customer support
I had to call in 6 times and have 3 reference numbers in order to get a samsung service provider to acknowledge that they have a reference of the logged problem and they will call me back. Extremely poor customer service for such a huge electronics company.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
15 Mar 2022, 12:20Good day Kershlin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply15 Mar 2022, 12:20
Official
Good day Kershlin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
KO
Kershlin O's updateReviewer Update
15 Mar 2022, 13:41Hi Samsung ZA,
I now get a call from the service provider MMO electronics, which states I must pay the call out in advance without providing any confirmation of date and time when the technician would be coming out. This is extremely bad service, please can you assist, since I cannot make any payment without any confirmation of appointment.
Kind Regards,
Kershlin
Kind Regards,
Kershlin
I now get a call from the service provider MMO electronics, which states I must pay the call out in advance without providing any confirmation of date and time when the technician would be coming out. This is extremely bad service, please can you assist, since I cannot make any payment without any confirmation of appointment.
Kind Regards,
Kershlin
Kind Regards,
Kershlin
KO
Kershlin O's update15 Mar 2022, 13:41
Reviewer Update
Hi Samsung ZA,
I now get a call from the service provider MMO electronics, which states I must pay the call out in advance without providing any confirmation of date and time when the technician would be coming out. This is extremely bad service, please can you assist, since I cannot make any payment without any confirmation of appointment.
Kind Regards,
Kershlin
Kind Regards,
Kershlin
I now get a call from the service provider MMO electronics, which states I must pay the call out in advance without providing any confirmation of date and time when the technician would be coming out. This is extremely bad service, please can you assist, since I cannot make any payment without any confirmation of appointment.
Kind Regards,
Kershlin
Kind Regards,
Kershlin
KO
Kershlin O's updateReviewer Update
15 Mar 2022, 13:52I have managed to find an external service provider then can come through much sooner and provides better service.
KO
Kershlin O's update15 Mar 2022, 13:52
Reviewer Update
I have managed to find an external service provider then can come through much sooner and provides better service.