BM
Bulelani M
1 reviews | Active since Apr 2022
15 Apr 2022, 06:21
Poor customer support
After my parents bought a TV in a store in Queenstown. The screen had ink in it hich it was deemed to be a crack and apparently not covered by their warranty. On my research it is inocated ti be an Internal failure or thermal crack from heat not impact damaged. After returning trying to get help I was just told a R15 000 plasma TV won't to fixed and this was just 3 months after buying the TV..let alone the attitude received from the Consultant of the store 😑
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Samsung South Africa's replyOfficial
15 Apr 2022, 19:53Good evening Bulelani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Samsung South Africa's reply15 Apr 2022, 19:53
Official
Good evening Bulelani,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS