Poor customer service with screen repairs taking 2 months

<p>I took my samsung mobile phone to samsung in menlyn, for screen replacement on February 20th, and was told it will take a week or two, and no they didnt have a phone to loan me in the meantime. After 3 weeks I started calling to follow up as no communication was received, and was told a Technician will email the quote for me to accept, which was later sent and I accepted, and was told the screen order will take 7 days the most, and I will be notified when it is ready. 7 days passed nothing from them, I started calling and only then I was told the note on the system will arrive April 01, which I was surprised that the technician still didnt tell me of that delay in orders. Days after April 01, I called and was told its fixed, I will get a message to collect, nothing came till I call again(nobody ever updates me unless I call and hold for very long) this time I was told the screen has to be ordered again as that one was faulty. In all I only got my phone back on April 20th just for replacing the screen. Samsung didnt care that for 2months I didnt have a phone, but I was the one to call for update about the repairs, their service is very poor, and lacks communication, </p>