Poor customer service (Samsung service Center - The Grove mall)

When your screen of your mobile cracks it should not be an impossible task to get repaired. Put simply my s8+ was dropped off on the 28th of October for a simple screen replacement. I was informed that the repair should be between 7 to 10 days. It is now the 21st of November (24 days later) and I am still waiting. I have spoken on numerous occasions, almost daily to several people in store namely [Andrew, Kg(manager) and Mike(manager)] and have received many promises of dates when the phone will be ready yet I am still waiting. It is incredibly frustrating to be promised something but not deliver. I humbly request that someone from Samsung who can deliver on their promise to repair my phone screen contact me so that this process may be dealt with swiftly.

Regards David