AL
Alice L
1 reviews | Active since Feb 2020
20 Feb 2020, 15:25
Poor Customer service (samsung)
Even after complaining about it here, they still not communicating with me since I have received a reference number only. I am so angry right now this has seriously inconvenienced me.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
20 Feb 2020, 17:28Good day Alice
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:^TM
Samsung South Africa's reply20 Feb 2020, 17:28
Official
Good day Alice
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:^TM
AL
Alice L's updateReviewer Update
20 Feb 2020, 17:34No I do not want another reference number or automatic response, I want a better solution to this issue, it has been a month now since a brand new phone went for repairs, I want my phone back
AL
Alice L's update20 Feb 2020, 17:34
Reviewer Update
No I do not want another reference number or automatic response, I want a better solution to this issue, it has been a month now since a brand new phone went for repairs, I want my phone back
Samsung South Africa's replyOfficial
20 Feb 2020, 18:01Good day Alice
We have escalated to our VOC team and you will be getting a call shortly.
Regards,
SamsungSA:^TM
Samsung South Africa's reply20 Feb 2020, 18:01
Official
Good day Alice
We have escalated to our VOC team and you will be getting a call shortly.
Regards,
SamsungSA:^TM