AM
Andrew M
1 reviews | Active since Jul 2021
09 Jul 2021, 08:34
Poor customer service by Samsung
On 30 June 2021 I called Samsung Customer Service *** to report a problem with my washing machine. The agent who handled my call said that the technical assistants were all busy, and took my number for them to call me back. It was only on Friday 2 June 2021 that I was given a Service Order No ***, and told that PMC Electronics has been assigned to attend to the complaint. Seven days later, I am still waiting.
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Samsung South Africa's replyOfficial
09 Jul 2021, 08:48Good morning Andrew,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply09 Jul 2021, 08:48
Official
Good morning Andrew,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM