Poor customer service, being ignored

I got myself a galaxy zflip3 on the 5th of October which was advertised with free gifts (samsung galaxy buds2 and a samsung tag) when I received my phone I called vodacom and asked them where my buds and tag are, they told me I needed to claim it through the samsung members app on my galaxy. I did so however I accidently sent the wrong doc and received an email from samsung stating I need to click a link and attached the correct doc (proof of purchase and not a quote) which I did and after a few days I did not hear anything back so I decided to phone samsung customer support and after being transferred to different departments I was eventually told to resend the docs to *** and phone *** to follow up. I resent the docs again and phoned the number, but the number does not exist.

at this point I am feeling hopeless so I decided to go to the nearest samsung store which is in Tygervalley, the sales assist being very unsympathetic told me because I bought it from vodacom and not directly from a samsung store that he was unable to help me.

now at this point I did not receive any updates on the emails that I sent and have been completely ignored.

so I tried phoning again today (12 Oct) and eventually spoke to someone who was able to locate my email with the proof of purchase and told me that they will send me an email back to confirm all is in order... now I am still waiting....

at this point in time, I have tried samsung members app, emailing, phoning, online chat and actually going into a store but am not getting any real answer.